Our after-sales service defines us


Offering a wide range of different options, we adapt all our services to our clients’ needs

Fast link

Periodic service through remote connection. General analysis of the state of the equipment and check of the adjusted parameters in the optical sorter’s configuration screens

Customer support

Internet remote connection by PICVISA - CALAF

Duration

Between 60 and 120 minutes

Frequency

Monthly, quarterly or biannual visits to be defined by the client

Direct response

Troubleshooting hot line, problem solving by phone or remote connection, including cameras, lights, equipment’s efficiency (hardware) and program’s efficiency (software)

Customer support

Calls, video calls and e-mail 

Duration

Between 30 and 60 minutes

Frequency

Upon client’s request

Preventive maintenance

Periodic interventions in the facility. Predictive maintenance reports are elaborated and a preventive maintenance is carried because of normative changes 

Customer support

Field visit to facility

Duration

Between 2 and 4 days

Frequency

Monthly, quarterly or biannual visits to be defined by the client

Spare parts sale

Spare parts shipment with delivery in usual terms and the possibility of express delivery

Customer support

Calls, video calls and e-mail 

Duration

1 analysis day plus the shipment days

Frequency

PICVISA offers and at the request of the client.
 

Corrective maintenance

Includes cleaning, grease, lubricants, equipment’s components replacement and complements. 

Customer support

Field visit to facility

Duration

Between 2 and 5 days

Frequency

Upon client’s request.

Update

Evaluation of functioning changes because of modifications made by the client. Software, hardware and mechanical equipment update. 

Customer support

Evaluation and performance on the facility

Duration

Study in PICVISA and in the facility

Frequency

PICVISA new proposals and at the request of the client

Upgrade

Evaluation of equipment improvements upon customer request. Improvements application with new or additional components, through the installation of software, hardware and mechanical equipment

Customer support

Evaluation and performance on the facility

Duration

Study in PICVISA and in the facility

Frequency

PICVISA new proposals and at the request of the client