After Sales Service

Our after-sales service defines us.
Offering a wide range of different options, we adapt all our services to our clients’ needs.

after sales service sorting facilities

Fast link

Periodic service through remote connection. General analysis of the state of the equipment and check of the adjusted parameters in the optical sorter’s configuration screens.

Customer suport

Internet remote connection by PICVISA – CALAF

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Duration

Between 60 and 120 minutes

Frequency

Monthly, quarterly or biannual visits to be defined by the client

Corrective maintenance

Includes cleaning, grease, lubricants, equipment’s components replacement and complements.

Customer support

Field visit to facility

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Duration

Between 2 and 5 days

Frequency

Upon client’s request.

Direct response

Troubleshooting hot line, problem solving by phone or remote connection, including cameras, lights, equipment’s efficiency (hardware) and program’s efficiency (software).

Customer support

Calls, video calls and e-mail

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Duration

Between 30 and 60 minutes

Frecuency

Upon client’s request

Update

Evaluation of functioning changes because of modifications made by the client. Software, hardware and mechanical equipment update.

Customer support

Evaluation and performance on the facility

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Duration

Study in PICVISA and in the facility

Frequency

PICVISA new proposals and at the request of the client

Preventive maintenance

Periodic interventions in the facility. Predictive maintenance reports are elaborated and a preventive maintenance is carried because of normative changes.

Customer support

Field visit to facility

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Duration

Between 2 and 4 days

Frequency

Monthly, quarterly or biannual visits to be defined by the client

Upgrade

Evaluation of equipment improvements upon customer request. Improvements application with new or additional components, through the installation of software, hardware and mechanical equipment.

Customer support

Evaluation and performance on the facility

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Duration

Study in PICVISA and in the facility

Frequency

PICVISA new proposals and at the request of the client

Spare parts sale

Spare parts shipment with delivery in usual terms and the possibility of express delivery.

Customer support

Calls, video calls and e-mail

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Duration

1 analysis day plus the shipment days

Frequency

PICVISA offers and at the request of the client.

CONTACT WITH OUR SPECIALIZED TEAM

Jaume Puiggrós

PICVISA’S Service Manager
​aftersales@picvisa.com